Refund Policy – Postronix Nepal

1. Eligibility for Refunds
We accept refund requests within 7 days of purchase for unused and unopened items in their original packaging. Proof of purchase is required.

2. Non-Refundable Items

• Used or damaged products

• Software and downloadable items

• Customized or special-order goods

3. Process for Refunds
To request a refund, contact our support team with your order number and reason for return. If eligible, we’ll provide return instructions.

4. Refund Method
Refunds will be processed within 5–7 business days after the returned item is received and inspected. Refunds are issued to the original payment method.

5. Shipping Costs
Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.

6. Contact Us
📞 +977 9709167838
📧 [email protected]